Frequently Asked Questions

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Do you require a deposit?

 

There is no deposit on jobs under $2,000, If the total cost is above that amount we could require some deposit and the balance is due after the project is completed to your satisfaction.

 

How do you give the estimate?

At The Floor Guys we give written or Email Proposals that includes a detailed breakdown of the work, so you know exactly where you spend every penny in your project. We do not give quotes by phone because many times it is difficult to calculate a price without seeing it, unlike other companies we do not guess the price on jobs, we use an effective calculation system that allows us to estimate a project at an affordable price.

What is your warranty?

We warranty workmanship for (One) 1- Year. For a period of 12 months from the date on the front of your contract, The Floor Guys will repair any flooring jobs resulting from defective workmanship.

                << Ask our sales representative for our fully detailed warranty.>>

Are you fully insured?

 

Yes we do, we carry General Liability Insurance with no less than $1 million in coverage and commercial vehicles as well. Every employee are covered with Worker's Compensation Insurance. Feel free to ask our representative and we'll be glad to provide it to you.

How long do I have to stay off hardwood floors after refinishing?

At a minimum, you should wait at least 24 hours before walking on the floors.

For 24-48 hours it's best to wear socks only (no shoes, no bare feet).

Ideally you should wait a total of 3-4 days before moving furniture back, this is to allow enough time for the floors to dry and cure.

Are floor refinishing fumes harmful?

The fumes and odors left behind after restoring wood flooring can be a headache—literally! Many common products used to refinish wood flooring contain harmful chemicals known as volatile organic compounds (VOCs). The off-gassing from these chemicals pose a variety of long-term and short-term health effects—from headaches and nausea to damage to the liver, kidneys and the central nervous system.

Unfortunately, off-gassing may continue for days, weeks and even months, depending on many variables, like how much of the product was used and the temperature and humidity in the home. The best way to mitigate the off-gassing of a finish that has been applied to a floor is to follow a few steps:

  • Turn up the heat to speed up drying time.

  • Ventilate the room by opening windows and doors (and keep them open as long as possible).

  • Turn on multiple fans to blow fumes outside.

  • Use air purifiers to clean up the air (but note that VOCs can't be filtered out of the air).

The service was great, very professional and quick. I would definitely use them again and recommend them to others.

Scott P.

Atlanta 30349

"I have know German and The Floor Guys for two years now. Last year they installed hardwood floors in kitchen and foyer. This year new carpet and Painting. Their product, service and price is excellent!. You will not be disappointed on choosing The Floor Guys for your next project !" 

Brent R.

Kennesaw 30144

WHAT OUR CUSTOMER SAY